Shipping Policy for Gemthelic

At Gemthelic, we are committed to providing a smooth and reliable shipping experience for our customers. This Shipping Policy outlines how orders are processed, shipped, and delivered after purchase.

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. Once your order has been prepared and shipped, you will receive a shipping confirmation email along with tracking information.

Shipping Methods & Delivery Time

Gemthelic partners with trusted logistics providers to ensure safe and timely delivery. Estimated delivery times may vary depending on the destination:

  • United States: 7–15 business days

  • International Orders: 7–15 business days

Please note that delivery times are estimates and may be affected by external factors such as customs processing, weather conditions, or peak holiday seasons.

Shipping Costs

Shipping costs are calculated at checkout based on the destination and selected shipping method. Occasionally, promotional campaigns or special offers may include free shipping on qualifying orders.

Order Tracking

Once your order has been shipped, you will receive an email with a tracking number so you can monitor the progress of your delivery. Customers can also track their orders through the Track Your Order page on our website.

Customs, Duties, and Taxes

For international shipments, customs duties or import taxes may apply depending on the destination country. These charges are determined by local authorities and are the responsibility of the customer.

Damaged or Lost Packages

If your order arrives damaged or is lost during transit, please contact our support team within 7 days of delivery. We will work with the shipping carrier to investigate and assist with a replacement or solution.

Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

Gemthelic

Address 1: 96 68e Avenue LaSalle, Montréal, QC, Canada

Address 2: 1924 Blakely Court Bellingham, Washington, USA

Email: [email protected]